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guide to cpanel cover

Super Simple Guide to cPanel

So, you’re new around the web hosting block and you’re looking to familiarise yourself with the area. First you’ll want to focus on your control panel – cPanel. We’ll walk you through the ins and outs so you’re coming and going with ease.

cPanel can be pretty confusing if you’ve never worked with a web-based control panel before. Most guides are written for those with a web hosting background by tech gurus with little concern for the uninitiated. If, like many, you’re part of the latter, this guide is for you.

What is cPanel?

cPanel is a web-based control panel where you can manage everything you need to host a website. This includes convenient extras like email, FTP (File Transfer Protocol) accounts, and DNS (Domain Name Systems), and a pleasant graphical user interface to wrap it all up. It’s easy to keep up to date as long as you don’t try to modify the way it works or overload it with non-standard plugins.

This lucky packet of a control panel is the most straight-forward management system you’ll find. Its user-friendly interface makes it a breeze to operate, whether your OS is Windows-based or Linux-based.

With cPanel you can:

  • Link domain names to your site
  • Set up emails for your site
  • Install content management systems (CMS) like WordPress or Joomla
  • Back-up your website
  • Upload or Download files or images
  • Check your bandwidth usage

and a lot more advanced bells and whistles, plus some nifty security gadgets.

How to log in to cPanel?

Once you’ve bought your cPanel hosting package from us, you’ll receive an email with login details for your cPanel site. This can be an IP address (e.g., or a domain name (i.e.,

After you navigate to this address with your browser, you’ll get the cPanel login page. Enter your username and password and your cPanel will pop right up. We’ve whipped out the magnifying glass for an even closer look, depending on whichever you prefer.

Directly via browser

If you’re counting the valuable seconds spent on logging in, this is the method that’ll suit you best.

Log into cPanel directly via your URL (via browser).

  • Use the cpanel sub-domain prepended to your domain. i.e.,
  • Use cPanel’s port (:) 2083 appended to your domain or IP address. i.e., or

Note: you might see the URL change. This is simply the name of the web server hosting your account. It’ll still take you to your own cPanel, so don’t be alarmed if you spot it.

cpanel login screen

Enter your login credentials you got in the welcome email after you made your payment. 

Note: If the CNAME Records (DNS Records) for your website doesn’t exist yet, you’ll have to use this port method to login.

Should you get the error: “Bad credentials”, please open a support ticket from your Client Area or send an email to requesting the login details.

Via WHMCS Client Area

If you prefer the scenic route of your Client Area, this one’s for you. The secret: It’s practically just as quick as the browser login.

Note: If your domain is using external nameservers you won’t be able to access cPanel via our Client Area.

Log in to your Client Area and select the relevant Product/Service.

Navigating to cPanel log in button via WHMCS

Under the Actions panel on the left-hand side, click Login to cPanel.

WHMCS cPanel log in button

How to access cPanel Webmail

Logging into your cPanel email account is the equivalent of your friend copying your homework after you asked them to make it look different. A few small changes here and there, but the major difference is essentially just the names.

Directly via browser

Once more, the quickest method would be via your browser.

  • Use the webmail sub-domain prepended to your domain i.e.,

Use cPanel’s port (:) 2096. i.e.,

Both methods should take you to this page:

webmail login screen

Via WHMCS Client Area

For this one, you’re going to want to click on the relevant service.

WHMCS navigating to Products for webmail log in
WHMCS webmail log in

That should take you to the cPanel email log in page (or webmail if you’re pedantic). And look, you only did it in two clicks.

The interface

After you log in, you’ll find yourself staring at the interface, which looks like this.

cPanel home page first time log in

At the top right of cPanel is the search bar – typing in a word or two of what you need will prompt cPanel to bring it up for you.

The same search feature at the top right can be accessed from any page.

Any time you need to return to this page, hit the orange cPanel word.

Clicking on your username at the top right, gets you a drop-down menu like the image below.

Account settings in cPanel

Here, you can reset your password, change the language and style, add contact information to receive emails, and reset your settings to default.

Make sure your contact details are up to date so that cPanel can inform you of important events and suspicious activity (such as someone attempting to log on with your username).

Adding users

You can add users by navigating to the User Manager section.

Navigating to User Manager in cPanel home screen

This can be a web-designer, business partner, or anyone who has a legitimate reason to log on to your cPanel. This goes without saying, but we’ll mention it just to be sure: Do not give user permissions to anyone unless they’re part of your team.

Remove users when they leave your employ or have finished the task for which they had access. It’s better to keep the admin circle small.

Under the User Manager tab, there’re three images next to a specific admin account: an Envelope, Delivery Truck, and Disk-Drive.

Email, FTP access, and web-disk access in cPanel

The Envelope indicates email, the Delivery Truck denotes to FTP access, and the Disk-Drive shows whether you have access to web-disk services. If the icons are blue that means they’re all synced up.

Manage Domains

The Domains section is where you add a domain name you’ve purchased to your hosting account, manage sub-domains, or redirect a domain you own to another site.

A sub domain is anything that comes before the domain name. Thus ftp, mail, and www are all examples of sub-domains.

In order to manage your DNS through cPanel (e.g., create sub-domains in cPanel), you’ll need to ensure your domain(s) are pointed to our nameservers: & To check, log into your Client Area.

Navigating to My Domains in WHMCS
Navigating to Manage Nameservers in WHMCS
Nameserver navigation in WHMCS

How to create sub-domains

In layman terms, sub-domain usually refers to the third label (the one before the domain name). Examples are www., shop., or blog.

anatomy of a website address fully qualified domain name

Note: to learn more about sub-domains check out our blog. If you’re looking for a full subdomain guide, have a look at our knowledgebase on how to add a subdomain.

cPanel will automatically fill in the document root path by using the subdomain name that you gave. This is where the subdomains files are stored. If you decide you’d like to store the subdomains files in another directory, you’ll need to type the full path into the Document Root text box.

On managed accounts, these are the names that are usually reserved. That means you shouldn’t use them for new subdomains.

  • cpanel
  • ftp
  • mail
  • webdisk
  • webmail
  • secure
  • www
  • whm

Take a look at what cPanel says about it.

cPanel note on visitors and subdomain directory
cPanel notes on subdomain directory

How to add new domains

Click on Addon Domain in the home navigation screen to add a completely new domain. This allows you to create new websites.

Under Addon Domains, you’ll be asked to enter your new domain name, sub-domain and document root. Your New Domain is the domain name without the www part. The sub-domain creates a sub-part for the main domain which automatically redirects to the main domain i.e. www. Your domain will reside in the document root section on the cPanel server.

Creating a new domain via Addon Domains

It’s usually best to stick to cPanel recommendations, especially if you’re just starting out. Leave any complicated plugins and additions for when you know exactly what is is they do, and what you want from them.

How to add Records

If you’d like to add records navigate to cPanel > Domains > Zone Editor

Navigating to Zone Editor via cPanel

Once you see the above screen, you can add A, CNAME, and MX Records from here. To check which records already exist or add other records, click Manage > Add Record

Adding A, CNAME, and MX Records in cPanel

Manage files

Files > File Manager: This section of cPanel is where you upload the files and images you’d like to have on your website.

As far as folder structure is concerned, the main folder which contains your main site files is public_html. Be careful here as any changes WILL change your website.

Navigating to File Manager in cPanel

A few pointers: 

Just to help you familiarise yourself, the “Home” page is always called “index.htm”, “index.html” or “index.php” depending on your server setup and web programming language.

Images take up a lot of disk space, so make sure they’re optimised before uploading. Here’s how:

  • Manually: Adobe Photoshop’s one of the best tools for resizing images without losing any quality. If you don’t have Photoshop, Adobe also offers a free online resizing tool.
    • Another method for Windows users is Windows Photos. On a Windows computer, right click your image then Open with Photos. Hit the three dots menu icon and click Resize. Specify your dimensions then click Save.
    • Some other neat, free online compression tools TinyJPG or TinyPNG.
Resize images using Windows Photo Editor
Windows Photos resize photo option
  • Plugins: Often times an easier path, plugins take care of resizing without you having to do any of the heavy lifting. A WordPress plugin like Smush will help optimise your images without lowering their quality.

A general rule is that you don’t want your web pages to be bigger than 2mb. If you’re looking for maximum optimisation, having your images be less than 100kb per image is the way to go.

Stick to .jpg/.jpeg, .png, or .gif as they’re the most compatible formats.

Files can also be uploaded via FTP, but you’ll have to add an FTP account first. Remember to define the FTP user ‘home’ directory to keep the user from seeing all your files and folders. 

Also, define a quota to limit the total size or space used by the FTP users. Going over your total assigned quota can freeze your cPanel account, preventing email access and possibly disabling all your websites as well.

How to delete inodes in cPanel

If you’re running short on space, you may need to get the duster and dust out a couple of things, inodes being one of them.

Inode is short for index node. It’s the the filesystem metadata that stores information about each file and it’s location. You can clear them by clearing your cache, cleaning up your emails, and deleting very old backups.

How to increase max upload size in cPanel

Start by logging into your cPanel account if you aren’t in already. In the Software section, click the Select PHP Version. After that, click on the Options menu.

Navigating to the PHP Selector in cPanel

Note: If the Options page shows an error related to the native PHP version, change it to a non-native version first.

Look for upload_max_filesize and click on the drop-down option displayed in front of it. Then choose the appropriate limit as per your requirements.

Increasing max upload file size in cPanel

How to set up cPanel for website 

Setting up your cPanel account for your website is as straight-forward as the rest of it. Let’s take a look at the most popular CMS, WordPress.

How to install WordPress via cPanel

Getting it started is as simple as following these prompts:

Domains > WordPress Toolkit > Install

Navigating to WordPress toolkit via cPanel
The options for WordPress after choosing to install via cPanel
  • Installation path: leave as https, enter the domain name you want your website to appear on. Leave the directory (box after the / ) blank, otherwise you’ll only be able to access your website by visiting
  • You can choose a theme later.
  • Enter your email that you want your login details sent to, then click Install.
  • Your website will take from 10 minutes to a couple of hours to propagate over the internet and show up on your domain.

With the Softaculous Apps Installer you can install CMS software like WordPress with a single click.

This will install a basic WordPress installation on your site. 

You can add themes, plugins, and other enhancements through the WordPress Toolkit interface or the Dashboard interface.

To go to your WordPress Dashboard:

To open the WordPress Dashboard, click Log in. You can also log in as an admin by adding /wp-admin, after your domain name, in your browser URL bar. It’ll look something like this:

How to create a placeholder page

While you’re building your site, you’ll need a placeholder page to show that you’ll be 15 more minutes (just a quick lunch) before you’re live. To set this up:

Head to Site Publisher. This is the path to get there:

cPanel > Home > Domains > Site Publisher.

After you’ve done that, choose the domain of your website, then pick a site template.

Selecting a domain for placeholder page in cPanel
Selecting a placeholder page for website in cPanel

Once that’s done, enter the site information and click Publish.

"Customise and Publish" step for a placeholder page in cPanel

How to install SSL certificates in cPanel

For our next trick we’re going to need you to find the wizard. Navigate to the Security section and then SSL/TLS. You’ll be able to purchase an SSL from there. Naturally, you can also purchase an SSL certificate on the HOSTAFRICA website or through your Client Area

Once you have an SSL, you can install it by clicking on Manage SSL Sites in the Security panel.

Navigating to "Manage SSL Sites" in cPanel

Copy the certificate code into the Certificate: (CRT) block provided. Click to autofill it if it hasn’t done so spontaneously.

CRT block in cPanel

After that, click on Install certificate. Congratulations, your site is now secure.

If you want an in-depth guide on how to install SSLs step this way.


Regardless of any backup strategies we or any other hosting provider follows, the final responsibility for keeping your data safe lies with you. Luckily, cPanel makes this easy with their Backup Wizard. Initially, your only option would be to backup your files. Once you’ve backed them up, you’ll have the option to restore as well.

Backup wizard page in cPanel

A monthly backup offsite is also a feasible safety measure so that you have the extra redundancy plan.

Email accounts

Here you can add email accounts for your domain. Besides adding accounts, some other nifty features include adding auto-responders and anti-spam measures to lessen junk-mail.

To set up anti-spam, head to Spam Filter in the Email Section.

Spam Filters setting page in cPanel

The higher the score, the more spam is allowed through. If you lower the score below 5, you may get some valid mail blocked. You can also choose to have spam deleted or only flagged and sort it with Outlook, which is a safer option.


What is cPanel?

cPanel is a web hosting control panel software that uses a graphical interface. Think of it as the control panel on a Windows computer, but for web hosting. You’re able to navigate all the specifications and admin controls from your cPanel’s home page.

What is the cPanel of a website?

It’s essentially the control panel of your website (hence, cPanel). From it, you can manage your website using its user-friendly interface, the same way you would manage your local computer.

How to access subdomain cPanel?

Simply prepend cpanel to your domain like this You can also use cPanel’s port 2083 appended to your domain like this That’ll get you to where you need to be.

How do I reset my cPanel password?

Navigate to Preferences and click on Password & Security. From there enter your old password, a new password, and then click to change your password. When you log into your account again, you’ll need to use the new password you just created.

How to remove website from cPanel?

Head to your File Manager and then your public_html assuming that your files are stored there. Create a backup first and store it somewhere if you plan to relaunch at some stage. Delete the rest of the files except for cgi-bin. That should clear your website for you to start anew.

The Author

Ashwin S.

Alphabets are a random collection of symbols that, when put in a certain order, convey a specific meaning. We use our senses to understand this meaning. When we become immersed in the symbols' meaning, we're under the illusion that it's real - we hallucinate after looking at the symbols. Thus, I create hallucinations, using arbitrary symbols. In other words, I'm a writer. I've been a part of the Marketing Team since 2021 and am responsible for much of the text content HOSTAFRICA produces.

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